Terms of Service

2. Acceptance of Terms

By accessing or using FlightDeckIQ, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

3. Eligibility

You must be at least 18 years old to use FlightDeckIQ. By creating an account, you confirm that you meet this requirement.

4. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information at registration and keep it up to date. We reserve the right to suspend or terminate accounts that contain false information or breach these Terms.

5. Subscriptions & Payment

FlightDeckIQ offers one-time payment plans (Screening Prep and Full Suite). Prices are displayed in Euros (EUR). Payments are processed securely by Paddle, our Merchant of Record.

All plans are one-time payments — you will not be billed on a recurring basis. Access is valid for the duration of your selection process, subject to a 12-month maximum from the date of purchase.

6. Free Trial

Where a free trial is offered, your payment method is captured at sign-up but not charged until the trial period ends. You may cancel before the trial expires and you will not be charged. One free trial per person. We reserve the right to detect and prevent trial abuse.

7. Refunds

We offer a full refund within 14 days of purchase, no questions asked. To request a refund, email support@flightdeckiq.com.

8. No Guarantee of Results

FlightDeckIQ is a preparatory tool. Use of this platform does not guarantee an interview invitation, job offer, or success in any airline selection process. Recruitment decisions remain entirely at the discretion of the respective airline. Results vary by individual.

9. Content Accuracy

We make reasonable efforts to keep content accurate and current. However, airline recruitment processes change frequently. FlightDeckIQ content is provided on an "as-is" basis. We are not liable for discrepancies between platform content and actual interview experiences.

10. Intellectual Property

All content on FlightDeckIQ — including question banks, guides, assessments, and AI tools — is owned by or licensed to FlightDeckIQ. You may not reproduce, distribute, resell, or share platform content without our written consent. Access is for your personal, non-commercial use only.

11. Acceptable Use

You agree not to:

• Share your account credentials with others
• Reproduce or redistribute platform content
• Attempt to reverse-engineer, scrape, or copy the platform
• Use the platform for any unlawful purpose
• Misrepresent your identity or affiliation

We reserve the right to terminate access without refund for breach of this section.

12. AI-Generated Content

Some features (including mock interview feedback and answer grading) use AI. AI-generated responses are for guidance only. They may contain errors and should not be relied upon as professional advice.

13. Limitation of Liability

To the maximum extent permitted by law, FlightDeckIQ shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the platform, including loss of opportunity, loss of income, or failure to secure employment. Our total liability to you for any claim shall not exceed the amount you paid for your subscription.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of the platform after changes constitutes acceptance of the updated Terms. Material changes will be communicated by email where possible.

16. Contact

Questions about these Terms? Contact us at support@flightdeckiq.com.